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Who Are You?

by Nanci Sherman, Featured Contributor

Who… What… When….?

Pete Townsend wrote the quintessential leadership manual when he wrote “Listening to You” in The Who’s rock opera “Tommy” decades ago.

See me. Feel me. Touch me.

Right behind you, I see the millions
On you, I see the glory
From you, I get opinion
From you, I get the story

Listening to you, I get the music

Gazing at you, I get the heat

Following you, I climb the mountain
I get excitement at your feet.

What we can gather from this is timeless in application:

  • When you pass by someone, acknowledge them every time.
  • Feel what they feel when you speak with them by being really present
  • Touch people with your humanity.
  • Communicate so people get “the story” – and can step into it with you.

That’s when the “millions” will follow and climb that mountain with you. Every interaction matters. It is your virtual signature.


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Nanci Sherman
Nanci Shermanhttps://www.nancisherman.com/
Known throughout her career as a game-changer, Nanci was raised in New York City and earned a B.S in Journalism and Communications at the University of Colorado, Boulder. The hotel business soon caught her attention and she caught theirs. Having created and run some of the more iconic hotels and resorts in the country, Nanci learned firsthand what it takes to be the best at what you do, consistently bringing over twenty hotels to the number one spot in their marketplace. She led her last hotel to #2 best hotel in the USA out of 50,000. Windstar Cruises brought Nanci in to rewrite their Standard Operating Procedures, and they won best luxury cruise line in the world the following year. Nanci “evolutionized” the hospitality industry. Her re-imagination of the customer journey creates distinction in any market place. She consulted on leadership and motivation on three continents. Nanci is a Self-Enrichment and Leadership Coach and a Hotel Revolutionary. Her mantra is: To be outstanding, first you must stand out. Change your thoughts, change your outcomes. “Shift” happens!

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2 CONVERSATIONS

  1. Hi Jane,

    Even more interesting than listening for or listening to is we listen from…. as in having triggers in our subconscious mind Already judging or knowing what someone is going to say, and distorting the listening if we feel the need to protect ourselves. Sometimes even when I want to listen so carefully, I will be thinking about the chores I need to do or what I am going to cook next. Hard to stay focused…..:) It’s an art worth pursuing…..

  2. It’s interesting that in the past three days I have read or flagged to read articles all based on listening. It occurs to me that we learn to listen from the time we are infants. We listen for our mom or dad. We listen to the sounds of words because it’s by listening that we learn to talk. Why is it that we are so reluctant to become experts in the basic skill we learned first? I’m rambling. Perhaps I should listen and stop rambling. BUT thanks for ‘listening’. ;-)

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