What We Can Learn From Using Lego

You can learn a lot from Lego. And the kids that play with them. Last week I watched my grandson’s school-mates pair up to build a motorized Lego creation.   He actually attended a camp last summer to learn how to do this.

After 20 minutes, all but two of them were playing with their finished products. When one started to lose interest and become less engaged, the other took more leadership without taking over.

“Focus. We are almost there. We can do this.”

It worked! After much collaborative trial-and-error, they celebrated their Lego robot in action. It reminded me of a Seth Godin quote from “The Zen of Presentations”

Communication is more than the transfer of information.It’s the transfer of emotion, a tool to cultivate and influence others. 

Principles, Not Formulas

I have coached managers and executives in stretch positions. They may be in a new role, leading a big project, or grappling with a toxic culture.
And I’ve seen how relational and communication skills become increasingly important as these leaders work to cultivate and influence, whether negotiating for resources, pushing for better results, or adding more staff.

Leaders set the tone for their teams. The way you communicate can either strengthen or weaken the connections needed for great results.
But following some formulaic approach doesn’t make sense. We are all unique, and relationships are too complex to manage “by the book.”
Instead, experiment with these proven leadership communication principles as you stretch into a challenge.

1. 93 Percent.

Would you believe 93 percent of your message comes from nonverbal behaviours like the tone of your voice, your body language, and your facial expressions? Common courtesy, or the lack of it, can make the difference between a positive or hostile workplace.

Skill-Building Simple actions like smiling, holding a door, leaning in or looking directly at somebody while speaking can set a higher standard for interpersonal relationships. Lead the way by championing positive communication and modelling courteous behaviour.

2.  Two Ears/One Mouth: Use Accordingly.

Effective communication is about more than what we say. Cultivating and influencing others depends also on our capacity to hear what others say.

Skill-Building To foster your team’s self-sufficiency and creative problem-solving, try staying quiet early in a discussion.  You will make space for discussion and debate while demonstrating the importance of respecting different perspectives.

3. Words Affect Results.

As my grandson’s Lego-building friends proved, positive communication can foster a positive and productive culture that yields the results you are after.

Skill-Building  New leaders are often surprised by how much of their day they spend on relational issues. If they don’t have a framework to work through difficulties, their own insecurity and self-doubt can get in the way.

Tactful and direct communication…
* keeps gossip at bay
* resolves small disputes before they escalate to “mortal combat”
* supports your team being productive, collaborative, and creative.

Cultivate and Influence.

How and what my grandson said to his friend cheered him on and that mattered when it came to results.  Try positive communication principles to build great things in your workplace, including meaningful connections and upbeat emotions.


Sandy Chernoff
Sandy Chernoff
SANDY'S 30 years of didactic and clinical teaching in study clubs and continuing dental education, coupled with her almost 40 years of Dental Hygiene practice bring a wealth of experience to her interactive soft skills workshops. With her education background she easily customizes interactive sessions to suit the specific needs of her clients. Her energetic and humorous presentation style has entertained and informed audiences from Victoria to New York City. Sandy’s client list includes law firms, teaching institutions, volunteer and professional organizations and conferences, businesses, and individuals. Her newest project is turning her live workshops into e-learning programs using an LMS platform. Her teaching and education background have helped her to produce meaningful and somewhat interactive courses for the learners wanting the convenience of e-learning options. As the author of 5 Secrets to Effective Communication, Sandy has demonstrated her ability to demystify the complexities of communication so that the reader can learn better strategies and approaches which will greatly improve their communication skills and ultimately reduce conflict, resentment, disappointment, complaining, and confusion. As a result, the reader will be able to increase productivity, efficiency and creativity, improve all the relationships in their lives and ultimately enjoy a happier, healthier existence! Sandy blogs regularly on her two websites on the various soft skills topics that are featured in her workshops and e-learning programs.

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  1. Interesting question. Thanks for exposing it. I agree on every point.
    Constructive communication resolves critical issues, offers solutions, raises awareness: the correct use of words improves the quality of relationships because it promotes participation and proactive dialogue. Constructive communication helps to stem the conflicts present, generally, not only in private relationships but also in professional ones. It allows you to facilitate dialogue and cultivate good relationships in any environment, even in difficult and multicultural contexts.
    It is not really easy. Attitudes such as good sensitivity, listening skills and an open mind are needed, without superstructures such as prejudices. It is essential to be a little visionary, curious, always ready to experiment and welcome different points of view.

    • Hi Aldo, thank you so much for your comments. As usual, they are spot on and add to the article in ways that our readers should find beneficial. Always appreciate your input and that you take the time to read my articles.

    • Hi Aldo, As usual, your comments are spot on and I really appreciate the time you take to read my articles and add your valuable expertise. Have a great day.

  2. Communication is key Good read and on point Sandy! Not long and winded either! I like this!
    It upon situations I’m sure we can all relate too. The more mindful we become, the more we start to listen. “Talk to teach, listen to learn”.#opism A best informed response is always A welcome prompt for further communication (in my view anyway). . it’s just the ones that keep cutting you off that teach you they are not either a teacher, leader, or a learner..
    Have a great day! Paula

    • Hi Paula, thank you for taking the time to read the article and add your experience in your comments. I agree with you and am sure that readers will benefit from those insights. Hope your week is going well.