What Progress Have We Made?

The year was 1994, seventeen years after the Community Reinvestment Act of 1977 was signed into law. “The Community Reinvestment Act is a United States federal law designed to encourage commercial banks and savings associations to help meet the needs of borrowers in all segments of their communities, including low- and moderate-income neighborhoods.”

I was in my second civilian job after I left the Marine Corps, working in the Human Resources Department of a large mid-Atlantic bank. I was well-versed in the data-driven process of Affirmative Action, monitoring the bank’s demographic profile compared to demographic availability in the area.  If we were deficit in hiring minorities and/or women, managers set hiring goals. That was fun [she said sarcastically.]

The term Affirmative Action morphed into Diversity because research showed that there was a real business advantage – to the bottom line – to hire employees who mirrored the customer base.  Dr. Roosevelt Thomas grabbed the attention of leaders with a 1990 HBR article From Affirmative Action to Affirming Diversity, where he introduced the concept of cultural inclusion, where employees work best when they are valued and contributing (my paraphrase), followed by several books quantifying the benefits of diversity in the workplace.

Back then, we all thought we were farther along in accepting differences than we actually were.  Consulting firms made stealth videos of the mortgage application process and interview questions for whites versus blacks and showed them to executives to prove the point.  Okay, maybe we’re not as far along as we thought. That research did generate a significant movement within banking to align with the spirit of the Community Reinvestment Act and training departments geared up to make everyone sensitive to issues of diversity. Recruiters tried to convince hiring managers to think differently by sharing the research about how diversity helps the bottom line.

Everyone in Human Resources was getting on the now-called-Diversity bandwagon.

With that context laid, let me get back to 1994.  I was asked to head the Diversity Initiative for the bank. “Best practice” in diversity was, without a doubt, IBM.   At the time, they were providing an intensive week of diversity awareness training to everyone in a leadership role. My boss knew someone there and grabbed me a guest pass to one of the workshops, so off to NY I went. The IBM leaders made every effort to include me fully, and the workshop brought out very touching and poignant personal stories.  I shared my stories of being a female Marine in the 1970s with the group which gave me a chance to bond.

It was intense.  I’d never experienced anything like that before, and I became convinced that whoever facilitates such a workshop has got to be very, very good, and capable of handling the intensity and emotions.

On the last day, the facilitator had us sit in a circle without tables and asked us to share our thoughts about the week.  I only remember one story. A black man shared his advice to his son, who was learning to drive.  He said that he told his son that if he were ever stopped by the police, he had to keep his hands on the wheel and ask permission to reach for whatever the police asked for.

I was appalled.

And then I went back to my home and my job.  While the man’s comment stayed in my brain somewhere, I didn’t give it much further thought.

Interesting that CNN ran an article on June 2 about Magic Johnson still having “the talk” with his sons.  I’m somewhat embarrassed that I let myself think things were better.

I started this post with “the year was 1994.”  Did you get that?  Almost three decades ago!

Do we really understand the significance of having thought everything was better for three decades only to find out that it hasn’t changed?

Where do we go from here?

I don’t know.  We have become so divided in our expressed beliefs and we talk with others to convince them that we are right, not to try to understand their perspective.

On the television show Ozark, Laura Linney’s character blew up at an attorney representing her daughter’s request for emancipation.  Later her husband made a comment about her being angry.  She replied, “I’m not angry, I’m right.”

It seems as if so many of us are in the same place – right.  A few weeks ago, I posted about having it both ways with a clever animal meme about how everyone has a different perspective.

If everyone has a different perspective, how can everyone be right?

We need to go deeper

I have recently talked with friends and family who think differently and asked questions about why they believe as they do.  I want to understand why they think the way they do, because perhaps I may learn something which may influence my own perspective.

What I find is that most folks – friends and even family – don’t seem to want to go deeper. They are very happy to answer my questions about why they have a certain point of view, but when I make a statement or ask a question that doesn’t fit, the conversation seems to get stuck.  Sometimes they revert to their original statement (or share an article that proves their point), or they change the subject, or they use the good ole “we can agree to disagree.”

What purpose do protests serve?

Many of us are expressing our right to protest the absolute travesty that happened in Minneapolis.  In some ways, we are more aligned than ever about wanting change.  I love the heartwarming expressions of horror at what happened, and the need to “do something.”

Protests have worked in the past to raise awareness and effect change.  They have forced legislation that protects our citizens.  We have a lot of legislation aimed at protecting others.  I just filled out 20 pages of affidavits to volunteer at a women’s shelter.  Each page was prompted by a legislative act aimed at making sure I was of good character.

Is legislation what we really need?

It is a start.  But we need change. Real change.

Legislation mandates behavior and that is a good thing.

But the intent of the 1977 Community Reinvestment Act, forty-three years later, hasn’t effected real change. Nor has the “alphabet soup” of legislation on everything from equal pay to equal rights.

After my experiment asking friends and family about their positions, I wondered if perhaps the reason that the dialogue didn’t really go anywhere is because we really don’t want to change. We’re right, and therefore there is no need to change our perspective.

Or perhaps it is not about being right, but about being comfortable?

Are we as far apart as it seems?

My husband published an article yesterday about the “blue wall of silence” that historically but informally mandates police protecting their own. That is noble. Police face hardships most of us would run from.

But a good thing can be overdone, and the recent tragedy in Minneapolis is a travesty of justice. Too many powerful people looked the other way.

What if we looked at things from a deeper view.  We post “black lives matter” or “blue lives matter,” but I’m pretty sure we all truly believe that all lives matter.  I don’t think we are as far apart as our FaceBook memes would suggest.

It’s about respect

I received a few emails from friends who are, let’s just say, positioned.  They contained lists of police officers killed during the same two weeks as the protests for George Floyd have been going on. It feels as if they are telling me that, if I stand on the side of “black lives matter,” then I don’t care about police lives. That is not true for me, or probably for most people.

Talking is harder

Talking about all of this is hard, time-consuming, and scary.  Perhaps that’s why we don’t have the deeper conversations that might lead us to common ground.  We just don’t want to find it.

Perhaps the lessons of COVID-19 are apropos here – we certainly are all in this together.

I don’t think we’re all that far apart in terms of what we want – lives of peace, freedom, and prosperity. Just think what we could do with that energy if it were redirected toward real change.

Let’s talk.  And then let’s do something.

Are we willing to let down our own convictions just a little and perhaps see something new?

If you REALLY want to open your mind, read “White Fragility: Why It’s So Hard For White People to Talk About Racism” by Robin D’Angelo.


Carol Anderson
Carol Anderson
CAROL is the founder and Principal of Anderson Performance Partners, LLC, a business consultancy focused on bringing together organizational leaders to unite all aspects of the business – CEO, CFO, HR – to build, implement and evaluate a workforce alignment strategy. With over 35 years of executive leadership, she brings a unique lens and proven methodologies to help CEOs demand performance from HR and to develop the capability of HR to deliver business results by aligning the workforce to the strategy. She is the author of Leading an HR Transformation, published by the Society for Human Resource Management in 2018, which provides a practical RoadMap for human resource professionals to lead the process of aligning the workforce to the business strategy, and deliver results, and writes regularly for several business publications.

DO YOU HAVE THE "WRITE" STUFF? If you’re ready to share your wisdom of experience, we’re ready to share it with our massive global audience – by giving you the opportunity to become a published Contributor on our award-winning Site with (your own byline). And who knows? – it may be your first step in discovering your “hidden Hemmingway”. LEARN MORE HERE


  1. Carol — First of all, thank you for your service in the Marines.

    I found your article quite powerful. I will admit, however, to being less hopeful than you. Racism and other forms of intolerance – immigration, religion, gender, sexual preference etc –are systemic in our culture and a deeply embedded part of our history. Blacks were forced into slavery hundreds of years ago not just because white plantation owners needed cheap labor – the economic imperative argument – but because they believed blacks to be less than human. That feeling still exists today.

    I wish we could work things out with those with whom we disagree, but the counter argument you site about the number of policemen who died during the days of protests speaks to the oft used fall back of “yes, but.” George Floyd’s murder can’t even be acknowledged because X number of policemen died, and the country isn’t recognizing them. We always seem to fall back to “either or” arguments, rarely “yes and.”

    So how do we move forward? I think education in its broadest form is part of the answer. My wife and I are listening to the biography of a young black woman growing up in white America, and it is eye opening. Similarly, I helped to create U.S. History textbooks for 30+ years, and we could never tell “the whole story” about aspects of America’s dark past. Some parts of the country only wanted the most sanitized version of our history. For example, our military was segregated during World War II (!). Here we were fighting for freedom against totalitarian rule, but we could not see our way to integrate our troops.

    Finally, the gap among us in one particular area is enormous: politics. I read all the time now that members of the Republican Party and the clergy will “hold their nose,” and vote to re-elect the current office holder at 1600 Pennsylvania Ave – choosing party and self-interest over democracy and moral character.

    Happy to discuss offline, Carol. Thank you for a very thoughtful piece.

    • Hi Jeff. I appreciate your comments. I agree with you on education as a fundamental element of change in our country and culture. I worry that we’ll never tell the full story as long as politicians control the message. At this point I’m about ready to find a little cabin in the woods somewhere with no phone or internet. I need to find a way to restore my own peace.

      That said, I would be interested in talking offline after I get through the funk.

  2. Thanks, Carol.

    White Fragility is some powerful stuff, btw, and worth the discomfort.

    I look for willingness to generate solutions when I have these kinds of conversations. Venting, letting off steam, sharing stories, helping us understand what we’ve never experienced, are all impactful. Yet if we only have conversations, aren’t we missing the boat? This is a country born in genocide and racism. Whatever the argument, history’s pretty clear and unalterable about that. Denial is heady stuff.

    I try to frame the conversation in terms of change: What can I (or you and I, or we) do now, from where we each stand? One we reach a critical mass of changed minds, attitudes and insight, then we can move to things like legislation. I think that a new set of cultural and societal expectations can take root more wholly once we have a largely universal base of support. Too many of us are addicted to intolerance. If you’ve ever tried to get an addict to quit, you know s/he will be incapable until s/he is committed and ready.

    Keep on keepin’ on.

    • Interesting analogy with addiction – hadn’t thought of it that way but it makes sense in many things going on now – addicted to their point of view perhaps? Thanks for your comment, Mac

  3. When it comes to racism our attention should shift to the historical, social, cultural and political processes that over time have favored the rooting of stereotypes, prejudices and commonplaces of a discriminatory, xenophobic and racist matrix in growing bands of public opinion.
    Racism is not fought with instrumental images which in turn end up conveying racial stereotypes. Action is needed for substantial and not just formal equality. We need to thematize fears and emotions, commit ourselves to solving problems objectively, without falling into populism and without looking for easy scapegoats.
    In a democratic state, human rights must be understood and accepted by everyone, not only on a theoretical but also on a practical level. Everyone must be aware of the threat that racism poses to the individual and to society as a whole – a serious threat! And everyone must know what it means to be a victim of racial discrimination and what can be done concretely to combat racism. These are efforts that must involve everyone, authorities, public administration, political leaders at all levels and representatives of the economic, educational and cultural world. To be effective, the commitment against racism must be manifested in the daily and consistent refusal of any form of discrimination.