WE’VE ALL HAD good and bad experiences as hotel guests. What’s the big difference? Paul Barham, the CEO of Harrell Hospitality Group, believes that employee recruitment, training, motivation and retention are key drivers for guest as well as customer satisfaction. This is particularly true in the hospitality industry where employees are often performing tasks that others deem beneath them, and yet are key to a hotel’s success. How does an employer address this major challenge of motivating and retaining front line employees? What can we learn from the hospitality industry? Paul will share his experiences and will also address external forces that can play a role; how to address them; and some thoughts on the industry in the future.
Click here to listen: What Makes Our Stay In A Hotel Great? It’s the People!