What is the Quality of Your Communication?

Words are singularly the most powerful force available to humanity. We can choose to use this force constructively with words of encouragement, or destructively using words of despair. Words have energy and power with the ability to help, to heal, to hinder, to hurt, to harm, to humiliate, and to humble.

—Yehuda Berg

Your communication can build others up, or it can tear them down. As a leader, it is your responsibility to teach, encourage, and support. These all require quality communication. Here are four keys to quality communication.

Trust

Are you friend or foe? This is the very first question that others will seek to answer before any communication takes place. If they determine you to be a friend, they will trust you and quality communication can take place. If you are a foe, there will be no trust and without trust, there will be no true communication.

Listen

Quality communication is a two-way street. If you want the other party to participate, you must listen. Listening requires you to set aside your assumptions, turn off that little voice in your head that likes to judge others, and truly hear what is being said. When you really listen to the ideas, concerns, and opinions of others your communications will become more meaningful.

Care

People are more open to quality communication if they know that you authentically care about them as an individual. No one likes to communicate with someone who is just going through the motions. When others know that you care about what they have to share and when they know you are looking out for their best interests, you will be able to communicate on a deeper level.

Follow-through

At the end of the day, all the communicating in the world does not matter if there is no follow-through. Never leave others wondering where things lie on an issue or idea. Have a follow-up conversation, even if it may not be what they want to hear. Follow-through shows respect and it is this respect that will improve the quality of conversations in the future.

True Communication

Have you checked your communication lately? The only true communication is quality communication. When others know they can trust you; when you really listen to them; when they know you care; and when they can count on you to follow-through, then, and only then, can you start to truly communicate. What is the quality of your communication? It’s about time you find out.

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Dr. Liz Stincellihttp://www.stincelliadvisors.com/
LIZ is passionate about recognizing, inspiring, and igniting the leader in each of us. She focuses on helping organizations change attitudes, change communication dynamics, improve collaboration and problem-solving, engage employees, and strengthen organizational culture. Liz holds a Doctor of Management degree with an emphasis on organizational leadership. Liz offers 20+ years of pro-active operations management, problem-solving, team-building, human resources, accounting, and business administration experience in a variety of industries. She serves on the Editorial Review Board for the Independent Journal of Management and Production and the Journal of Managerial Psychology. She has also been a guest lecturer at the Bill and Vieve Gore School of Business, Westminster College.
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Darlene Corbett

Hi Liz:
Thank you for this! Without trust, everything else falters.

Jane Anderson

Quality communication is essential for all the reasons you mentioned. When there is trust and care and follow through the components are there. One thing I’ve learned is that you can have conversation and go in circles because it’s one way. Communication only occurs when it goes two ways.

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