Believe it or not, following through is a good thing in business. Many of those at the top would say this is the most critical thing you can do after sales. Fail to take care of this, and there’s no way you can expect repeat custom. Given how crucial that is to success, this just isn’t something you can do without. Try, and you may soon find that you lose out in a significant way. You certainly wouldn’t be able to boast of benefits like word of mouth marketing.
Sadly, this risk isn’t enough to push us all into action here. After all, following up on every sale can take a fair old amount of time. What’s worse is that it doesn’t even come with a guarantee of more money later. As a business manager, then, you may see this as something of a waste of wages.
The reality couldn’t be further from the truth, though. When it comes down to it, following up on sales comes complete with a whole host of benefits you can’t do without. Even better, this needn’t take the time which you’re expecting. By investing in options like this sales automation CRM, you ensure that staff needn’t even go out of their way to follow up like this. Then, you can sit back and make the most of the following.
Reminding customers who you are
If you want to stand any chance at staying in the lead, you need to remind customers who you are after they’ve shopped with you. Otherwise, one-time sales could leave you in the dust. By sending a polite follow-up message a month or so after service, you can put your brand back in a customer’s mind without expressly advertising. This is a non-invasive and effective way to get them back into your store and buying even more.
Finding new ways to improve
For the most part, companies ask for feedback so that they can improve their services. Far from being a matter of courtesy, the answers customers give on forms like these can be invaluable. You may find that they were happy with the service except for a few easy to fix niggles. Or, you may find that they weren’t impressed at all. In that instance, making visible changes and giving money off could still see them coming again. Either way, you wouldn’t know about any of this if you didn’t take the time to ask.
Showing that you care
Last but not least, following through on sales shows that you care. In an age where we’re turning away from heartless companies, this can be invaluable. Too often, businesses no longer value the individual opinions of their customers. By setting yourself apart in this way, you could win yourself a whole load of brownie points. And, that alone could see one-time customers coming back to you time and again. When it comes to customer loyalty, showing you care is about the best chance of securing ongoing relationships from both parties.
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