What Happens When You Don’t Listen?

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

—James Cash Penney

We hear leadership experts incessantly harping on the importance of communication to effective leadership. But, is it going in one ear and out the other? There are two parts to communication. One, of course, being the sharing of information and emotions with others. The second being truly listening when others are sharing thoughts, ideas, feelings, and information. For some reason, the listening side of communication seems to be the hardest. So, what happens when you don’t listen?

Lack of empathy

When you don’t listen it’s impossible to have empathy. How can you determine how you would feel if you were in another’s shoes if you don’t listen to their details and emotions? Listening allows you to find points of connection with others on a deeper level; it allows you to empathize with their lived experiences.

Lack of understanding

When you don’t listen you miss out on gaining understanding. There is something you can learn from everyone you interact with but, you’re going to have to start listening. You never know, they might have insights to offer that you can’t see; you won’t know unless you listen.

Lack of appreciation

When you don’t listen others feel unappreciated. There is nothing that shows that you value someone more than truly listening to them. Listen without ulterior motives, without a prepared response, and without judgment shows true appreciation for who they are and what they have to share.

Lack of respect

When you don’t listen you show a blatant lack of respect. Turning a deaf ear sends the message that you think you know more than they do, that you see no value in what they may have to share, and that you don’t have enough respect for them to hear them out. Truly listening is an easy way to show respect for others and to earn their respect in return.

Start Listening

Communication is a vital component in successful leadership. The importance of the listening side of the communication equation is often minimized because it is so easy to do, yet so easy not to do. When you don’t listen, it makes it impossible to empathize with others. You may also miss out on important information and insights. Listening shows others that you appreciate and value them. It is also a sign of respect. Maybe it’s time for you to start listening.

What step will you take today to show someone that you are truly listening?


Dr. Liz Stincelli
Dr. Liz Stincelli
LIZ is passionate about recognizing, inspiring, and igniting the leader in each of us. She focuses on helping organizations change attitudes, change communication dynamics, improve collaboration and problem-solving, engage employees, and strengthen organizational culture. Liz holds a Doctor of Management degree with an emphasis on organizational leadership. Liz offers 20+ years of pro-active operations management, problem-solving, team-building, human resources, accounting, and business administration experience in a variety of industries. She serves on the Editorial Review Board for the Independent Journal of Management and Production and the Journal of Managerial Psychology. She has also been a guest lecturer at the Bill and Vieve Gore School of Business, Westminster College.

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  1. Great article! I once heard someone say that if you are already thinking of a response to what you are hearing and don’t wait till the opening to speak, that you are not really listening. So many times when I hear someone say something to me, and the responses they give, I can tell that they were not listening from the start. Because I myself could be guilty of this in the past, I have made it a mental note that when I am in a conversation or hearing someone speak, I immediately say to myslef, “Listen, let them finish and then respond if you need to, Great artilce!