Forbes reports that the average customer satisfaction ranking for companies in America is around 86 percent. The two lowest performing industries, social media and arts and entertainment, have satisfaction rankings of just above 77 percent, with both industries experiencing devastating effects because of it.
And yet, a recent poll by CareerBuilder found that the satisfaction ranking of job applicants is 74 percent, which is lower than any industry in customer satisfaction ranking. That means that 26 percent of people are getting turned off in some substantial way by a company’s hiring process.
via What Companies Are Consistently Getting Wrong About Hiring – RecruitingBlogs.