What About Performance Management?

The purpose of performance management is to enable individuals to perform at their best under all circumstances. An individuals performance is never really static, there is a continuum. The goal is to drive performance to the positive end of the spectrum and it is the approach that will determine the effectiveness.

As an HR professional, I have trained and coached hundreds of leaders in the art of performance management from the day-to-day leadership, reviews, corrective actions, and terminations of their direct reports. My approach is not only effective but simple when applied consistently.

1. Set clear expectations and gain an understanding of the employee of what is expected and what happens if expectations are not met.

2. Communicate on a regular and consistent basis. I encourage leaders to have one on ones with their employees so the employee has the opportunity to bring forth any roadblocks or challenges.

3. Address problems right away. There should be no surprises when it comes to individual performance and it is much easier to correct course early than it is later.

4. Hold individuals accountable. If clear expectations have been set it is much easier than if they have not.

5. Documentation is everything, always follow-up with the individual in writing so you have a record of what was discussed. This will make things much easier if things don’t improve.

6. Follow the process, especially when it comes to corrective action, don’t skip steps unless it is warranted.

7. Don’t make it personal. There is no reason to ever raise your voice or make a judgment about the person’s character. Keep in mind that the goal is to improve performance.

When done correctly performance management can turn a situation around and protect you if things don’t work out. The key is to remember that the purpose of performance management is to achieve consistent long-term engagement and optimal performance.

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Anthony T. Eatonhttp://www.leadership-and-more.com/
ANTHONY is a seasoned, certified Human Resources professional with more than twenty years of experience working in a range of industries including non-profit, banking, utilities and government. In addition, he is an accomplished leader and author with a passion for personal and professional leadership and development. Believing that every person has the opportunity and potential to lead, his focus is on helping others be the best leaders they can no matter who they are or position they hold. In 2013 Anthony took his leadership message online with a blog. Initially posting an inspirational quote of the day he then began doing interviews with a wide range of individuals from diverse background about their personal journey, leadership experiences, and thoughts. In 2015 he created a website and added feature articles, a second interview series WOMEN ON LEADERSHIP along with a book review. In 2016 he published his first book LEADERSHIP CONVERSATIONS, a series of interviews on leadership and more. Anthony’s purpose is to inspire and motivate others by initiating conversations about what it means to be a leader in the broadest sense of the word.
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