What About People Before Process?

This should be a core principle for anyone in an HR role. Yet so often, the reality of HR work is process rather than people-driven. Of course, procedure is important in order to promote consistency and fairness. However, we can end up immersed in the technical details of procedure and lose the human element.

Our first option should not be to reach for the handbook. It should be to reach out and connect at an individual level, having a proper human conversation. Taking time at an early stage to show our human side can prevent so many issues escalating in workplaces. We can only do this if we are prepared to listen and understand the context, explore options and challenges in the right way early on. A combination of strong challenge and strong support. It is in everyone’s interest to avoid issues escalating.

It is vitally important line managers feel confident and supported to have these human conversations too. So many HR professionals can become stuck in ‘process paralysis’. Often this is because organisations are so fearful of legal risk.

Let’s get back to simple, humanising conversations. Prioritising people over process builds trust and a positive culture.

Kevin Miller
Kevin Millerhttps://www.apexhr.co.uk/
My 'Why' is to inspire a movement towards truly people-centred organizations. Organizations which see the person first and the employee second. A Coach, facilitator, and catalyst for positive change, I thrive on the challenge of making the world of work better and more humanized for people in organizations. I love networking and collaborating to share fresh ideas, insights and to learn. I have an in-depth knowledge and practical 'hands-on' experience of leading HR and Organizational Development projects. I am a visionary who rethinks what is possible when it comes to HR, leadership and the future of work, igniting positive change in others. Never forgetting the real reason behind my work, I love spending time with my wife Kelly and my children who are the centre of my world and the reason behind my 'Why'.


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People First

Well Said

People FIRST – All Else Follows. I write about this a lot – like in this newsletter :


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