POWERED BY STORYTELLING ❖ CRAFTED BY THE BEST WRITERS ON THE PLANET

CLICK BELOW TO REDISCOVER HUMANITY

Using Feedback to Exceed Guests’ Great Expectations

Guest preferences and expectations constantly change. Hoteliers can’t assume that because a guest made a request during one stay that the same request will be made — or even desired — each time he or she returns to your property. Travelers’ personas change. Sometimes a guest is traveling on business; other times it’s for leisure. The guest may be alone or accompanied by a spouse or the entire family. Whether these road trippers are looking for a quick place to sleep or a longer stay where more amenities are desired, knowing what they want, when they want it, and how often is key to guest loyalty and satisfaction.

via Using Feedback to Exceed Guests’ Great Expectations , by Shayne Paddock.

BIZCATALYST 360°https://www.bizcatalyst360.com/about/
We are an Award-Winning global media digest, operating under the umbrella of 360° Nation, encompassing a wide range of multimedia enterprises, including; 360° Nation Studios —dedicated to reaching across the world in an effort to capture, produce, and deliver positive, uplifting messages via game-changing productions such as HopeFest 360°, and BucketFest 360°. We also operate GoodWorks 360° —a pro-bono consulting foundation focused entirely on providing mission-critical advisory services to nonprofits worldwide. With an emphasis on action, our 800+ international contributors empower people to transition from knowing what to do to actually doing it. Today and every day, we simply deliver the very best insights, intelligence, and inspiration available anywhere, doing it our way by placing our writers and our audience at the forefront. It's magical. It's evergreen. And quite frankly, It's just good stuff. Period.

1 COMMENT

  1. Agreed! Guest feedback is essential. If you want to service your guests and build loyalty, listen to what the majority want and expect. Most of the time they are not asking or requesting something that cannot easily be provided. It’s a matter of changing a mindset. Do we know best, or do our guests? Most of what we have done at my current property and others I have managed is listening to the guests, and then providing added value, which most guests will pay for.

DAILY INSPIRATION. DELIVERED.

PROUD RECIPIENT OF THE WEB MARKETING ASSOCIATION 2020 "STANDARD OF EXCELLENCE" AWARD