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Use the “Yes, AND” Principle to Build a Customer Centric Hotel Culture

Yes, and first some background. Several years ago, as part of a leadership seminar, I had the pleasure of participating in an improv training session. There can be no doubt that improv is an art, AND there is a science behind it too. It is this science component – or rules of improv – that helps guide successful improv actors.

via Use the Improv’s “Yes, AND” Principle to Build a Customer Centric Culture | ehotelier.com News Archives.

 

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