The economy is receding. No rocket science is needed to come to that conclusion. After all, organizations that were previously considered the most sought-after employers owing to their habit of never firing people are now laying off their employees left, right, and center. Alongside this, the economies of nations are considered to be under dire economic stress. And these economics not only include ones that are developing such as the Islamic Republic of Pakistan but also the ones that are developed such as the United States of America.
It is no secret that during recessions, people spend less. What this does is it increases competition between service providers by leaps and bounds. Thus, if you are a business owner, it is time for you to step up your game to outperform all the others in your industry. To aid you in your mission to be extraordinary, we will be telling you about the most recent customer service trends you can take advantage of to beat your competition.
How Significant is Customer Care?
We are sure that, by now, we are wondering why we are keeping our focus on customer service. The answer lies in the fact that one of the most important aspects of excelling in business is offering exceptional customer service.
Firstly, it gives angry customers who would have otherwise left your service for that of your competitor, a chance to express their frustration with your company. Secondly, it allows your company to get better as a lot of customers do end up providing constructive feedback to their customer care agents. Thirdly, exceptional customer service leads to more sales. When customers are served well, they tell others about their positive experience which, in turn, leads to those other people also subscribing to your service offerings.
Top Customer Service Trends of 2023
By now, you would have been convinced about why excelling in today’s environment is not an aim but a necessity and that the provision of good customer service is the way you go down that road of excellence. So, it is high time that we proceed to what we alluded to in the topic of this article – a listicle of the most recent customer service trends.
Increased Social Media Presence
The reason we put social media on top of our list is very simple. People use social media a lot! In fact, if you want an exact figure, here it goes: the average social media user uses the platform for more or less two and a half hours!
In case we exclude the time we take to work, sleep, commute, and get ready for the day, we can conclude that we spend most of our free time on social platforms. Bear in mind that this global average figure of 2.5 hours can only be expected to be bigger in the United States where we readily have access to the internet.
Now that we have concluded that social media is used massively, it is not very difficult to decipher that it is probably a form of media that your company’s subscribers feel comfortable interacting with you on. For this very reason, top customer care departments such as Xfinity customer service make sure that their customers can interact with them on social media. You can learn more about the team’s customer service activities on social media by going to this link: https://www.localcabledeals.com/xfinity/customer-service.
Bigger Usage of Artificial Intelligence in Chatbots
It is no secret that artificial intelligence is taking over the world. Just look at the example of ChatGPT which recently topped a whopping number of 100 million users in just the space of two months. Artificial intelligence can also be incorporated into customer care by having AI-powered robots respond to your customer’s queries.
Video Customer Service
Yes, textual interactions through chatbots are cost-effective and conducive for consumers who do not like calling. However, it is also true that a one-minute video holds as much information as 1.8 million words. Thus, for customers who do like interacting with agents, video calling should be performed. It often allows for a more productive as well as enjoyable experience.
For now, this is it. We hope you are able to implement all these recent trends in the customer service world and that your business remains afloat in this receding economy.