To paraphrase John Lydgate, you can’t please everyone all the time. As more people begin to utilize the internet and social-media to communicate with businesses and one-another, there are bound to be miscommunications. As anyone who’s ever received negative feedback through Yelp or on their own pages can attest, it can be a frustrating, anxiety-inducing experience. In the best circumstances, when you have control over the page, you can simply delete the offending comment, but if deletion is not an option, there are other methods to manage online criticism and complaints. Listed below are a few tips that will help you or your business manage negative feedback in a professional and productive way.
via Tips To Manage Negative Social-Media Feedback | The Ibis Network.
