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These Two Simple Life Lessons Are The Best Management Mantra!

HOSPITALITY MATTERS Aruna Dhirby L. Aruna Dhir, Featured Contributor

[su_dropcap style=”flat”]A[/su_dropcap]S A WRITER, it is my constant desire, like any other writer, to be read, accepted, acknowledged and appreciated. So, when I write stuff, I want to see them lapped up on the old and new media. The Social media has spewed thousands of avenues where one’s writing can be featured and very greedily, we seem to want it all.

While posting one such article I had an extended dialogue with an online Group Manager, who very professionally explained to me why she was rejecting my articles from the Discussion Board and putting them under Promotions. I disagreed with her, as the articles were not promotions – for any business or website. The intent was just to share a topic I felt had wider value, with a wide audience. The long dialogue ended on a pleasant note, with the Manager not only understanding and agreeing with my honest and credible point of view, but she made some very nice comments and promptly sent me a Connection request.

JC Hammond, the Group Manager and also Freelance Blogger, Content Curator, Social Media Specialist, Editor – The Preternatural Post, had the following to say to me –

Well, one of the Group rules is BE NICE. It always amazes me how many people have trouble doing that. I approved your new link and really enjoyed the article.” And later added, “Given our discussion, you are the kind of professional I enjoy being associated with so I’d like to add you to my professional network.”

What a win-win situation!

On another Social media platform, I was an indirect and passive party to a discussion that was clearly vicious, seething with malice, swollen headed and in two simple words, ‘not nice.’ Rohini Majumdar, another passive participant and a young, dynamic, UK-based freelance designer, had this to say in the thread – “This is hilarious. You know what’s screwing up this planet? The Ego. The need to be right, bigger, better, stronger, whatever. Who cares? We all just keep consuming and arguing…..my two pennies worth to this circus. It’s very entertaining.”

And with that she seemed to have hit the nail on the head of the biggest problem that eats into our personal relationships and professional equations. A trait that has the propensity to demonise us, squash all good sense, destroy and denigrate our true personality and turn us into a laughing stock to the repugnant pleasure of others.

This discussion was clearly a ‘lose-lose’ scenario, where not just the antagonist but even the protagonist lost. The offensive attacker lost his reputation and came out of it as the ‘bad man.’ The receiving defender lost both his time and peace of mind.

The lessons, then, are –

Lesson 1 – BE NICE

When you decide to go out to work and make a career for yourself, the first speed bump that you hit against is people who are not so nice – the Boss is seldom nice (especially when viewed from a skewed angle), the Management is not nice (with their large axe to grind), the HR is particularly vicious (always the management’s watchdog) and the immediate Supervisor is almost the Villain (with the sole aim to show you in bad light). The organisation-specific emotions are often woven around this theme and rarely do we find a consummately happy, content and satisfied team player.

The biggest problem, however, lies with you. When you are not so nice yourself – to the Boss (yes, you heard that right), to the peers, to people who report to you, even to the guests, to the blue collared workforce that actually makes the foundation for the Organization to have a certain positive rhythm – the energy gets reflected back at you in a much higher degree of scorch and burn.

When you are not nice then you indulge in the following vices –

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  1. Bring in negative energy with you into work. An energy that is as threateningly infectious as the good energy is refreshingly so.
  2. You take affront at the slightest of slight and then plan to counter it with revengeful acts.
  3. You give an ear and mouth to information that is not your business in the first place, the sort of business that often festers menacingly in the water cooler corners or the cafeteria. Gossip mongering comes easy to you.
  4. You get into convoluted loops of name-calling emails that swell up with unpleasant character assassination; when they are actually meant to convey sane, sensible, value-adding, professional thoughts and ideas.
  5. Your strategies are centered on stealing credit, back-stabbing, being slothful yet demanding recognition and reward, dressing up the mediocre as something magical and passing the buck.
  6. You hate everything that the Boss, management, team asks for.
  7. You refuse to share information with your team and those who report to you, making their lives difficult and their deliverables out of reach.
  8. You trounce upon people mercilessly; but whine and whimper uncontrollably at the faintest payback in the same vein.
  9. You cut corners in your work, don’t think twice before snapping ties that bring no benefit to you and cruelly rend the rope that others sweat out to climb up to the next level with effort.
  10. You have the mean machine going on all its engines, in all its deviousness with the focus on hamming, harming; shamming, shaming; gaming, grandiosing; vindicating, vilifying.[/message]

But if you are nice then you are naturally kind, compassionate, understanding, team-playing and positively productive with your nous that is blended well with your niceness.

Being nice brings in fewer furrows on your forehead; less worries, more enchanting wonderment; it makes you less jealous and more zealous; less abrasive and acerbic and more affable and intrinsically aggrandizable!

If you are nice then the Universe is your ally, the world your oyster, the Boss your mentor, colleagues your cheerleaders, work a place of good fun and mirth and life a magnificent roller coaster ride in a Fair full of surprises – some that you rejoice in, others that you learn from.

What’s more! if you are nice and ask for things nicely of ANYONE, you usually get them!

Lesson 2 – KILL YOUR EGO

Okay, tell me quickly who is the master of your mind? YOU in all your wise consciousness that Jung would be proud of or a negatively-driven Ego being nurtured by an inferiority complex in a make-believe world that even Freud would be ashamed of!

If you want to visualize what is Ego then picture this – You are sitting atop a giant Redwood tree with a saw in your hand desperately trying hard to halve the branch you are perched on. Which side are you sitting on? Yeah, you got it right – the side that is going to fall hard with the biggest thud on solid ground. That is Ego and this is what it does to you.

So, what is the kind of cross you bear, if you nurture your Ego?

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  1. To cradle an Ego is like nursing a wound that never heals. In a work environment, the strikes you make and the wounds you receive are in multitude given the number of people you need to work in unison with.
  2. If you have a big, misplaced Ego then you have a passion for bringing everybody around you down, including yourself.
  3. An Ego makes a Boss turn a workplace into hell and himself into the Satan’s sentinel.
  4. The Ego acts as an impediment in your road to greater learning and path to success.
  5. The Ego blinds you from reality, deafens you against voices of reason and caution, immunes you against the touch of humaneness in you and makes you utter things your sane mind would never think of saying. Outside the informality of your house and into the formal world of work, this is nothing but hara-kiri.
  6. When you act out under the influence of Ego you create such a spectacle that the fence sitters and bystanders find the show disdainfully entertaining. The blood is on your shirt and you are not even cheered for it, let alone respected or sympathised with.
  7. The Ego has been the Achilles’ heel of many men of might and has engineered their shameful fall into the deep gorge of disgrace and anonymity.
  8. The Ego cuts you off from the team, destroys the spirit of common goals and vision and turns you into that bad patch that must be removed if beyond rectification.
  9. It is Ego that makes you stick with your wrong and not admit a mistake. It shackles you such that prospects of growth are more like a grind and a work day full of problems that pull you down rather than filled with passion for excellence and superlative performance.
  10. The Ego deviously designs to hold you back into a rut when an open, clear, fair, wise mind would take you to greater heights of reward, recognition and positive responses from all around you.[/message]

The ego may have its uses but it should not be allowed to be the boss. To be alive is to fall into the ego trap. The trick is to trick the ego into serving something bigger than itself”

– philosophizes Rohini Majumdar, a follower of yoga and meditation who is endeavouring to not be taken a prisoner by the urban 9-to-5 life of routine and bondage.

Therefore, if you must get violent at some stage in your life, then you must pick up the sharpest knife of reason & rationality and kill your Ego!


L. Aruna Dhir
L. Aruna Dhirhttp://www.larunadhir.blogspot.com
L. Aruna Dhir is a Hospitality & Feature Writer and Columnist for some of the world’s highest-ranked Hospitality publications. Her industry writings are syndicated to the finest global hospitality bodies and used as references in case studies and hotel schools. Aruna runs an exclusive channel on the award-winning media digest, BizCatalyst 360° called “Hospitality Matters” based on her hospitality industry insight and commentary. Aruna is a recognized and national-poll winning Corporate Communications Specialist, PR Strategist, and Writer. A seasoned hotelier, Aruna loves to present hospitality industry watch, insights, case studies, and analysis to her ever-increasing base of global readership. Aruna has over two decades of experience in Hospitality Communications and Brand Management and has worked with some of the best global hotel companies. In her last corporate role, Aruna was the Director – Public Relations at The Imperial New Delhi, where she was part of the core group and was responsible for re-launching The Imperial as one of the finest hotels in India and Asia. Aruna’s hotel experience includes leading the Marketing Communications and Public Relations portfolio for flagship properties at The Oberoi Group and Hyatt International. She also helped launch the Vilases as the uber-luxury experiences from the Oberoi stable. As an industry expert, Aruna has launched brands, developed training modules, created standardization dockets on business communication, written manuals, conducted Image Study & Positioning Analysis, and led media campaigns of Australian Ministers in India. Aruna Dhir’s successful work tenure with Australia’s Diplomatic Mission in India in the capacity of Media Relations Officer, saw her working on a host of never-done-before exciting projects including the hugely rewarding organisation of Australia-India New Horizons – Australia’s largest ever Country Promotion. Aruna Dhir is the first-ever Creative Writer for the Indian greeting cards giant – ARCHIES Greetings and Gifts Ltd. The milestone puts her in the league of Helen Steiner Rice and Amanda Bradley. While with the company she came out with several series of cards sold under her byline – an unprecedented feat that has not been repeated since. L. Aruna Dhir also dabbles in poetry and has to her credit two titles of Anthologies published and marketed by Archies G&G Ltd. Aruna serves on the Board of Association of Emerging Leaders Dialogues (AELD), a front-running Commonwealth Body that works towards developing leaders and influencers of tomorrow, with Princess Anne as its international President. Aruna has been engaged in freelance work for Doordarshan – the Indian National Television, All India Radio, and Times FM. Academically, L. Aruna Dhir topped at the All-India level in her PG Diploma in Public Relations and Advertising. Aruna has been a Ph.D. scholar at Jawaharlal Nehru University, akin to an Ivy League in India. She has earned a Senior Management Course Certification from the Oberoi Centre for Learning & Development in partnership with the University of Strathclyde, Glasgow; V Dimension Management Company, London & Asian Institute of Management, Manila, Philippines. Aruna Dhir has represented India to a select group of opinion-makers in the United States, as a Cultural Ambassador under the GSE Program of Rotary International. She has also participated in the IXth Commonwealth Study Conference held in Australia and chaired by Princess Anne. Aruna is a Life Member of the Public Relations Society of India A Freelance Writer since 1987, with articles that have appeared in India’s topmost newspapers and magazines, Aruna is also a blogger, a memoirist with works published on platforms like Medium and a Book reviewer on Goodreads. In her official and personal capacity L. Aruna Dhir has and continues to work on several social awareness projects – People for Animals, Earthquake Relief, National Blind Association, PETA, WSPA, Change.org, Friendicoes to name a few. Born at Allahabad (now Prayagraj), one of the world’s oldest known cities, L. Aruna Dhir grew up and did her schooling in Dehradun, regarded as a prominent seat of academia and literature. After being brought up in the sylvan surroundings of the verdant Doon valley, Aruna chose to make the Capital City of Delhi her second home.

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