It is very hard to put into words the emotional value of a good person. They can have a powerful impact on a business. I am fortunate to work for and with some great people that truly listen to you and give you the emotional and business support you and your team need to be successful.
For a business this value is immeasurable. A truly engaged team that has the support of upper management can make dynamic change and accomplish dynamic results. Everything we do, marketing, selling, hiring, merchandising managing and leading all revolve around one thing. People.
Nothing can happen without people. The front door cannot open. The cash register cannot ring. The product does not get on the sales floor, and most of all the customer cannot walk through the door.
To be successful we need people and we need to care enough about these people to provide training and to develop them, listen to them and help them to engage and be a part of the success. They need to believe that you are their voice and you must demonstrate this by your actions. People that are engaged and invested in your brand will provide innovation, open communication, growth and dynamic change.
Point Of View
When it is all said and done it is truly all about people interacting with people. It is about people building and creating something together. In the end, customer service is about people connecting to people. Happy associates make happy customers. Everyone prospers. In this current Retail Apocalypse environment, the human connection makes the difference.
Who doesn’t want to know that we notice them and value them? And who might respond to us better when they feel that they matter? It probably cannot be overstated – it matters … that people matter.