The Value Of Good People

It is very hard to put into words the emotional value of a good person. They can have a powerful impact on a business. I am fortunate to work for and with some great people that truly listen to you and give you the emotional and business support you and your team need to be successful.

For a business this value is immeasurable. A truly engaged team that has the support of upper management can make dynamic change and accomplish dynamic results. Everything we do, marketing, selling, hiring, merchandising managing and leading all revolve around one thing. People.

Nothing can happen without people. The front door cannot open. The cash register cannot ring. The product does not get on the sales floor, and most of all the customer cannot walk through the door.

To be successful we need people and we need to care enough about these people to provide training and to develop them, listen to them and help them to engage and be a part of the success. They need to believe that you are their voice and you must demonstrate this by your actions. People that are engaged and invested in your brand will provide innovation, open communication, growth and dynamic change.

Point Of View

When it is all said and done it is truly all about people interacting with people. It is about people building and creating something together. In the end, customer service is about people connecting to people. Happy associates make happy customers. Everyone prospers. In this current Retail Apocalypse environment, the human connection makes the difference.

Who doesn’t want to know that we notice them and value them? And who might respond to us better when they feel that they matter? It probably cannot be overstated – it matters … that people matter.

―Steve Goodier


Larry Tyler
Larry Tyler
Awaken the possibilities … then unleash them. After 55 years of successful retail management, I have returned to my passion of writing. I write Poetry, Storytelling, and Short Stories. As a child, I grew up on front porch storytelling. I would sit and listen to my Dad and his brothers tell these great stories that were captivating, and I always wanted to hear more. I wanted to experience the things they talked about. I started writing at a young age and reading everything I could get my hands on. At twelve years old I started a storytelling group and several of my friends became writers or poets. At 16 I hopped box cars and worked the tobacco fields, orange groves, picked cotton, and spent many nights around a campfire listing to life stories. Someone once asked me why I wrote. It consumes an amazing amount of time and I assure you it is not going to make me rich. I write so that my children can touch and feel my words telling of the ones that came before us and the stories they told me. These are the chronicles of our family and even though they come from my childhood memories and are deeply rooted in a child’s remembrance at least they may feel what it was like in the time before them and cherish the things the elders left behind. I am a Columnist & Featured Contributor, BIZCATALYST360 and I have The Writers Café, a group on LinkedIn that features Poets, Writers, Artists, Photographers, and Musicians . On Facebook I have two groups and one page; Dirt Road Storytelling, From Abandoned To Rescue Dogs And Cats, and About Life, Love And Living. As writers, it is true that we honestly do not know what we hold within us until we unleash it. When our words inspire others only then will inspiration return to the writer. I will spend my twilight years in search of the next story, the next poem, and the next image. I will take the time to enjoy my Wife, our Dogs, and Cats, and our amazing new home and I will always find the time to walk down a dirt road I truly hope is that I never have to read another book on Leadership, be on a conference call or see another plan o gram as these were the tool for what I did in life and not about who I am.

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  1. Well, we HOPE that customer service is still about people interacting with people, Larry … more and more, though, companies are turning to those phone trees that make many of us nuts. I understand routing a call to the right person, but sometimes a company makes it terribly hard to do that. And I am sure many CS agents take the brunt of that misery with upset and angry customers who had a hard time getting through to them.

    Pity. Let’s keep the human in human!

  2. I wish I could insert a picture I took of a mini-essay in a doctor’s office yesterday. It was framed on the wall. It is an agreement and enhancement to what you’ve described. Whatever role we play we complement and come alongside each other.

  3. Empathy “should be” the capacity with which to guarantee one’s well-being. I say “should” because this is not always the case: after putting ourselves in the shoes of others, we do not always carry out pro-social behavior, we do not always promote help, our behavior continues to be rather individualistic. Just as some scholars remind us, there is no real commitment to empathy, because it is not enough to hear it, we must also exploit it.
    Personally I believe that the sharing process must be implemented with transparency and integrity, learning to apply openness, trust and sincerity in our daily interactions.
    These qualities can not be missed by those managing people, at any level.


    Life is an opportunity, take it.
    Life is beauty, admire it.
    Life is bliss, taste it.
    Life is a dream, make it reality.

    Life is a challenge, meet it.
    Life is a duty, fill it.
    Life is a game, play it.
    Life is precious, take care.

    Life is wealth, valorize it.
    Life is love, live it.
    Life is a mistery, discover it!
    Life is a promise, fulfill it.

    Life is sadness, overcome it.
    The way is a hymn, sing it.
    Life is a struggle, accept it.
    Life is an adventure, risk it.

    Life is life, defend it.

    (Mother Teresa of Calcutta)

  5. Wrapping up on developing an ethics course. I now have an appreciation of what is good and what is bad when it involves people.

    Good are people that give and invest. They raise everyone to a higher level.
    Bad are people that take and steal. They starve people of well deserved success and credit.

    Good or bad, you all work in your own self interest. The question you have is which kind of person you are? A giver or a taker? Or are you just mediocre?

  6. Last week or the week before that I ran to someone telling me that all people are replaceable. I told him I disagree and even gave him scenarios with a lot of math to prove it — to prove that in theory you can always find a better person, but in practice this is often not the case.

    You would have to have a really poorly performing person to deem them replaceable.

  7. I love the way you honor people, not because of what they do as much as just because they are. The doing comes after the being. I am a firm believer in preserving the relationship and that can only happen if you respect and treat people that way. Thank you, Larry.

    • There has always been a price in business for believing in people. I have been told in that my weakness was that i cared to much for the people and I have been told my greatest strength was that I care about the people that work for me. Strange isn’t it. The duality of the same feeling. To me I care, that is who I am and that is a non negotiable factor in all that I do. Thank you Jane your feed back has always meant a lot to me.

    • You can never care too much about people. There is such a thing as owning someone else’s problems, but that is a broken model of caring. I’m sure your employees value your leadership.

  8. I’ve been in a lot of presentations about how important executives and managers are; that they are force multipliers. The message in a lot of these presentations that those at the front lines are just producers that need management so they can perform.

    It’s this 400 year old traditional thinking that causes big business big problems.