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The Unsung Heroes of Hospitality – Executive Housekeepers

Housekeeping has always been top of mind for hoteliers, but it is only within the past decade that its importance has gone into overdrive as errors in this department have been given a beaming spotlight in TripAdvisor reviews;

Finding a balance is now harder than ever; you have to stay cost effective while at the same time a myriad of minor slipups can cost thousands of dollars via online guest reviews.

4Hoteliers Image LibraryIn my quest to help you better understand the issue and learn from what other hoteliers are doing, I was put in touch with Sonakhanum Mammadova, the Executive Housekeeper at the Fairmont Flame Towers in Baku, Azerbaijan. Completed less than two years ago, the Flame Towers are utterly stunning and a symbol of modern Baku (google a few images and see for yourself).

via The Unsung Heroes of Hospitality – Executive Housekeepers. – Saturday, 23rd August 2014 at 4Hoteliers.

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