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The Oldest, Best Measure of Customer Satisfaction

Customer service was simpler in the era before big box chains and online shopping. Back then, to delight his clients, a business owner simply needed to offer fair prices, convenient hours and honest advice. To really make an impression, he might deliver a customer’s purchases to his home or ask the shopper about her children. He probably knew most of the families he served.

via The Oldest, Best Measure of Customer Happiness | LinkedIn.

 

 

 

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