Human resource (HR) key performance indicators (KPIs) are as important – if not more important – than workplace key performance indicators of labour and financial productivity;
Despite a range of studies and extensive debate and discussion within the HR fraternity, it appears from my observation that they are paid too little attention by those in the executive team, other than HR.
This puzzles me. Imagine if employees were, as the spectre of future workplace technology suggests, a robot.
Why would a Chief Financial Officer not be interested in KPIs which demonstrate the effectiveness of our ability to manage the procurement and lifetime use of the robot?