You’ve undoubtedly heard the cliché “social media has turned the world of customer service upside-down” by now. The cliché has more than an element of truth to it: 82% of 18 – 29 year-olds today use a social network of some sort, and 86% of people have used social media for customer service purposes at least once. Take a look at the infographic below to see how Twitter, Facebook and other social media channels are changing the landscape of customer services.
via How to do Great Customer Service on Social Media | Virtual VIP.