You’ve undoubtedly heard the cliché “social media has turned the world of customer service upside-down” by now. The cliché has more than an element of truth to it: 82% of 18 – 29 year-olds today use a social network of some sort, and 86% of people have used social media for customer service purposes at least once. Take a look at the infographic below to see how Twitter, Facebook and other social media channels are changing the landscape of customer services.
The Importance of Being Social
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