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The Impact Towards Transitional Management

The hospitality industry offers an exciting opportunity for professionals to learn a craft, interact with the public, provide a service, and become a valuable partner towards creating an unforgettable experience.  This is, however, not a 9-5 position as hotels are open for business during every moment of every day without deviation.  It requires a focused effort and the ability to bring people together for a unified effort.  We are charged to ensure quality, anticipate changing needs, as well as address concerns with diplomacy and care.  So, what happens when the leader is no longer present?  Perhaps they identified a better opportunity or the existing structure was no longer a good fit towards the vision and direction  What now?  This is a question ownership must confront as they continue to balance the financial needs, encourage a spirit of excellence, and maintain a commitment towards enhancing their asset.  One of the most important decisions is the selection of the leader.  The process behind such a selection requires time, preparation, patience, care, and the proper due diligence.  It is at this point where a Hospitality Consultant provides a valuable service to ensure the business continues to operate while a new leader is selected. The following will provide an outline of how a member of the Carver Hotel Group (www.carverhotelgroup.com) can provide invaluable support to your business.

  1. Transitional Ease:  There are situations where an owner needs to make a sudden and perhaps unexpected personnel change.  Our consultants are generally dispatched and at the hotel within the next 24 hours.  We recognize your business is vital and provide the ease to ensure you do not miss a beat.
  2. Experience: A Hospitality Consultant has a superb and disciplined approach towards assessing the immediate needs of the property. We work to stabilize the uncertainty of the staff thru open communication and direction in the critical days and weeks. We recognize how important our example and presence is to the morale and buy-in from the staff. Our objective is to understand the needs of your business and execute the plan towards moving the business forward.
  3. Role:  Our role is to balance the needs of the staff, guests, brand, and ownership. This must be done in such a manner that is professional, enthusiastic, and driven towards providing a value add to everyone’s bottom line.
  4. The length of Service:  This will vary depending on the nature of the search. Our commitment is to remain as long as needed to ensure the ownership conducts a thorough and meaningful search for the best candidate.  It helps to have a professional on the premises to evaluate the levels of operation and service throughout the day and night. Our shared objective is for the ownership to identify the best fit to ensure continued success at the hotel.
  5. Professional Presence: We will maintain a presence that respects the ownership, hotel, and our industry. It is critical to represent the dignity and reputation of the property.  As such, a consultant strives to set the tone and level of behavior each member of the team will follow.

During uncertain times, some things remain certain.  The business must continue to operate at optimal levels.  The contribution of a hospitality consultant will greatly assist in meeting objectives of quality and excellence. The Carver Hotel Group will be by your side during each search to assist with the short and long term needs.  A consultant will bring much-needed relief and stability during these transitional periods.  As you begin the process of moving forward, the worst possible move is to look back or second guess. A consultant will provide a peace of mind to look beyond the current situation and focus your efforts on the long-term solution.  We are here to provide the necessary performance, passion, and presence to promote your position!

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Chris Adams
Chris Adams
CHRIS has over 30 years in the Hospitality Industry serving in a number of emerging and diverse roles. His specialty has been in the area of Staff Development, Organizational Enhancements, Task Force Management, and Public Relations. He has worked for several brands such as Sheraton, Hilton, Marriott, Holiday Inn, and several Independents. An advocate for strong community relationships, Adams has served on numerous boards and Non-Profits in an effort to bridge certain gaps towards better understanding and inclusion for all. Additionally, Adams serves as a Legal Task Force Consultant assisting Law Firms in developing case positions via mock juries, selection, and development of media strategies. These efforts have provided further strength towards mediation and successful case resolutions

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