[su_dropcap style=”flat”]A[/su_dropcap]LL COMPANY BOSSES should aim to improve client relations in the hope of retaining their business. As the infographic shows, there are many ways to achieve that goal. We’re going to go through some of them now and hopefully set the record straight. However, you know your clients better than anyone else. So, sometimes you have to take an individual approach.
Provide simple means of contact
Firstly, you need to make sure your clients can get in touch whenever they have an issue. You should provide them with a phone number and email address at the very least. However, many companies offer Skype details for video calls these days. Perhaps you’d like to try that?
Invest in a mobile application
Depending on the nature of your operation, your clients might benefit from a mobile application. They could use that to track the progress of orders or make new purchases. Just get in touch with some local developers and obtain some quotes.
Get to know your clients
One of the best ways to improve relations involves learning more about the individual. Find out when they have a birthday and send them a card. Create offers designed specifically to help that particular client to get better results. Both of those ideas should work well.
Now you know how to keep your clients happy; you should manage to encourage repeat business. At the end of the day, research shows that over 80% of sales in the average company come from existing contacts. So, an investment in your clients is an investment in your success.
Infographic Produced By Clinked