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Tag: Yelp

Growth – Is It Essential?

by Ken Vincent, Featured Contributor WE ARE CONSTANTLY bombarded with articles about how to grow your company. Five essential things for growth, ten ways to...

Better Reviews = Higher Revenue

A study to understand the link between reviews and hotel conversion rates and pricing and conducted and is the first of its kind using...

Strategy – One Restaurants Answer to Yelp

Botto Bistro, a Richmond CA restaurant, is no fan of Yelp; In fact, they have actively set out to be the worst reviewed restaurant on...

Tips To Manage Negative Social-Media Feedback

To paraphrase John Lydgate, you can’t please everyone all the time. As more people begin to utilize the internet and social-media to communicate with...

The Toxic Relationship Between Chefs and Yelpers

You could call Jeff Mason a sandwich savant—plenty of his customers do. The owner of Pal’s Take Away, a five-year-old lunch counter sequestered inside...

Hiring for Service with A Smile

Customer service positions are often the first point of contact for guests and can make or break their experience at your hotel. If a...

Do Your Internal Processes Line up with Your External Promises?

How many hotels do you know of that promise a great guest experience? It’s hard to think of any that don’t. But how many...

Hiring for Service with A Smile

Customer service positions are often the first point of contact for guests and can make or break their experience at your hotel. If a...

Hoteliers: How Not to Handle a Bad Yelp Review

Well, now we know that fining people won’t work. After the New York Post reported that Chris Wagoner, owner of the Union Street Guest...

Why Your Business Needs A Link Building Strategy

Link building has got a bad reputation, it has been abused by many cowboy SEO companies for years and if it isn’t understood and...