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Tag: Wedding

Hiring for Service with A Smile

Customer service positions are often the first point of contact for guests and can make or break their experience at your hotel. If a...

Hoteliers: How Not to Handle a Bad Yelp Review

Well, now we know that fining people won’t work. After the New York Post reported that Chris Wagoner, owner of the Union Street Guest...

The Dreaded Wedding Breakfast and How to Nickel and Dime a...

by Steve DiGioia, Featured Contributor The wonderful world of weddings. You book the event and promise the "perfect wedding". The birds will sing, the flowers...