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Tag: Telecommunications

Five Strategies for Turning Service Agents into Sales Champions

Today’s c-level executives are turning to the contact center as a means to drive revenue and derive more profitable customer relationships. Once considered a...

Six Signs Your Boss Is a Coward

In my decades as a communications consultant, I have worked directly with, and observed, hundreds people who are bosses. The best are genuine, expose...

The History Of Social Collaboration – From 1960 To Present –...

How do humans in the workplace collaborate? We know now that with technology there is an array of possibilities but how did this technology...

Intelligent Communities: A Way to Spark Innovation Within

I often use this platform to preach about the benefits businesses gain from cooperating, even if they are also competitors. In the past I...

How Busy Colleagues Spread Secondhand Stress

Every office has (at least) one—the colleague who is always walking fast, finishing other people's sentences and racing from meeting to meeting while fielding...

Get Organized: 5 Tips for Getting the Most from LinkedIn

I'm a huge fan of the overall service that LinkedIn provides and sincerely believe that all professional adults should set up an account on...

Why Your Recruiting Needs to Go Mobile and How to Do...

If I were looking for a job and searched one at for your company on my mobile phone, what would I find? If you...

The Best Way to Start Every Conversation

“What would make this call wildly successful for you?” he said. I froze. I’m usually not at a loss for words. I may not...

The Hotel Guy – Sales (First Impressions)

By Alan Campbell, Featured Contributor Often, when we think about making a first impression, we think of those that work in the sales office of...

5 Reasons for Having a Mobile App for Your Hotel

Technological advances, in particular mobile technologies, have influenced our lives to a large degree. Reading emails via smartphones or checking the news online has...