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Tag: social media monitoring

How Marketing and Customer Service Approach Customer Engagement

BIZCATALYST 360°
Marketing may be in charge of social media for a company, but customer service teams are the kings of customer engagement, according to the...

Talkwalker Social Search – Google for Social Media

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Talkwalker is an incredibly easy to use tool; I have been using it for last 11 months for my in-house social media research and...

Branding Guest Recovery Efforts

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Guest recovery has long been categorized as a necessary evil. While a flawless experience is impossible, it’s an additional opportunity to build loyalty. For...

How To Manage Social Media Monitoring Across Multiple Markets

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Social data has become an increasingly valuable asset for businesses. It can help in the quest for a new lead, polish up a pitch,...

Introducing the Social-TV Ecosystem Chart 2.0

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Last month Ad Age asked for reader input as we worked with our editorial partner Trendrr, the social-media monitoring firm, on updating our Social-TV...

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