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Tag: Ritz-Carlton

Do You Want Obedience or Judgment From Your Staff?

I need staff to see beyond our policies and procedures. We need to be flexible in dealing with our customer’s circumstances.” During coaching, I...

The Hotel Guy – The Generation Slice

by Alan Campbell, Featured Contributor We all want it IT SEEMS that as of lately the generation gang (XYZ) are upon everyone’s mind. How do we...

Top Ten Things Luxury Guests Absolutely Want (Part 2 of 2)

by L. Aruna Dhir, Featured Contributor IN Part One of the article we looked at the Top Five traits of a premium Luxury Hotel. As...

Top Ten Things Luxury Guests Absolutely Want (Part 1 of 2)

by L. Aruna Dhir, Featured Contributor HOW do you define luxury in hospitality? Is it the history or reputation, location or view, brand value or...

Hotel Guest Satisfaction Increases to a Seven-Year High

J.D. Power Reports Ritz-Carlton; Kimpton Hotels; Hyatt Place; Holiday Inn; Drury Hotels; Microtel Inn & Suites by Wyndham; Homewood Suites and TownePlace Suites Each...

CEOs: Brands, Hotels Must Reflect Local Needs

It’s been said that all politics is local, and so too is the management of large, far-flung global hotel companies, said CEOs on a...