Tag: Netherlands

Turning External Information into Actionable Intelligence – Part 1

Good Intelligence is a Critical Requirement The last article covered the subject of “Knowing where we are,” and I discussed if from the perspective of...

OMG – I Won The Lottery!

When I was a little boy, my dad would tell me “son, you are a winner.” It’s often impolite to talk about winning, especially...

Brexit Fever Spreads: What’s Next?

It’s not the type of quantitative data we usually seek, but in this case we’ll make an exception – Eurasia Group, headed by Ian...

How Great Leaders Motivate: They Are Pride Builders!

WHEN PEOPLE ARE STRESSED OUT with change and uncertainty how do you engage and motivate them to do their best? Great leaders do one...

Do You Think You Could You Do A Better Job Than...

According to an international poll recently conducted by Monster.com, an overwhelming majority of people believe that they could do a better job than their...

Required Reading: Think Strawberries (Everybody Sells)

by James Lavenson, President, Plaza Hotel. Delivered before the American Medical Association New York City, NY, February 7, 1974 I CAME FROM THE BALCONY of...

Americans Should Adopt a Dutch Marriage Mindset

I was in Amsterdam for probably three hours when I began to see that having children and not being married was not a big...

Hotel Performance Metrics & Industry KPI Measures

Think… what hotel performance metrics do you use? Once you dive below the image of beautiful rooms, guest services and great experiences, hotels exist...

Hotel Performance Metrics & Industry KPI Measures

Think… what hotel performance metrics do you use? Once you dive below the image of beautiful rooms, guest services and great experiences, hotels exist...

You’ve Got to Fight…for Your Right…to Service Excellence

My wife and I just bought a house. Throughout the purchasing process there were several parties ready and willing to financially benefit from both...