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Tag: Mystery shopping

Is Yours ‘Just’ A Hotel?

BIZCATALYST 360°
Being in the hotel front desk, reservations and sales mystery shopping business it is interesting to hear the descriptions that frontline agents provide when...

How To Implement A Front Desk Upselling Program

BIZCATALYST 360°
Of course a related opportunity to upsell is when callers contact the reservations department or call center. Based on my experiences in the reservations...

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