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Tag: Macy’s

Are Consumers Ready For Amazon Go?

Amazon launched the idea last month for a futuristic shopping store called Amazon Go. The premise is similar to a traditional store with a...

When It Comes To Trust, It’s The Little Things

Early in my career I helped manage part of the main selling floor at Bloomingdale’s Manhattan flagship department store. One day a shopper ripped...

Holiday Shopping Early? How To Shop Outlet Malls

I can admit that I love buying new things.  Admittedly, I’m a professional shopper (literally – I shop with and for clients!).  On a...

Just Once More: The Evolving World of Customer Loyalty Programs

Customer loyalty is built upon a mutually beneficial relationship. While some business owners think they are merely rewarding existing customers who would be spending...

9 ½ Principles of Innovative Service

by Jane Anderson, Featured Contributor WHEN WAS the last time you read a book – just for fun? Was it a non-fiction book devoted to...

Trends That Will Revolutionize The Retail Industry

In retail, innovation is the name of the game. Increasingly, retailers are staying ahead through unique in-store experiences that inspire shoppers through social lifestyles. Take...