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Is The Customer At The Heart Of Your Business?

Did you know a typical business hears from only 4% of its unhappy customers --- the other 96% just quietly switch to a competitor?...

A Tribute… Where Were You On 9/11 When You Heard The...

The United States of America being attacked on September 11, 2001, resulting in thousands of innocent Americans dying brought heartbreaking grief to our nation. The...