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Tag: Kathleen Sebelius

Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

Last Oct. 17--more than two weeks after the launch of HealthCare.gov--White House chief of staff Denis McDonough came back from Baltimore rattled by what...

Healthcare.gov and the Gulf Between Planning and Reality

Back in the mid-1990s, I did a lot of web work for traditional media. That often meant figuring out what the client was already...

Presidents and Executives Need People Willing to Disagree With Them

It is important for a leader to include people in his inner circle whose power does not derive solely from the leader. That is the...

How My Experience with Healthcare.gov Shows “Better” Software May Not Be...

This piece about my attempts to enroll on healthcare.gov runs the risk of being long, frustrating, and potentially repetitive, but that simply reflects the...

Despite ACA Delays, Hoteliers Need to Act

The delay in implementing crucial parts of the Affordable Care Act does not mean hoteliers should put planning for implementation on the backburner, said...