Tag: InterContinental Hotels Group
Independent Travelers Put a Premium on Freedom of Choice
I’m an experiential traveler, looking for different types of places to stay depending on the nature of the trip. I’m not brand-loyal. What matters...
The Economics of Loyalty – What Is Loyalty Worth?
If you are a commercial banker, you know intuitively that some of your customers are worth far more to your business than others. The...
On Achieving Global Hotel Brand Ascension
Winning guest loyalty is not an easy proposition. Yet as we march forward into the future, we do have more insight into the qualities...
From Bankruptcy to Thriving Boutique Hotel
Interest in boutique hotels remains overwhelming. According to a recent 2014 study, the growth in demand for boutique hotel rooms will continue to exceed...
The Role of Social Responsibility in Hotels
Today, the term of social responsibility is well known as the obligation a business has towards society as whole; to voluntarily seek and pursue...
Next Hotel Iteration – Portable Rooms!
Once upon a time, the lodging industry was so simple: we built structures for travel respite and guest congregation; We started on well-traveled routes, moved...
Are Hotels Too Focused on Tempting Travelers With Prices?
Hotels are confronting a curious situation when it comes to selling rooms: Price remains the foremost factor they signal to customers, even though travelers...
Mastering the Art of Transforming Your Hotel
Today’s competitive landscape requires that close attention be paid to creating a unique hospitality experience. If we start from the premise that all hotel...
Besides Training: How To Maximize Hotel Reservations Conversions
Of course one key ingredient of a successful hotel reservations sales program is to train your team on the contemporary sales tactics needed to...
How to Insure Your Team Cares About Your Guests Stays
Whether you are managing a hotel or a department in a hotel, a strong service culture is a must. This is not a persona...
