Tag: Education and Training
It’s Not the Product. It’s the Experience.
What makes the great companies so great? It’s the customer service and experience the customer receives when doing business with that company. The companies...
Does Company Culture Affect Customer Service Quality?
Believe it or not, a customer on the other end of the line can sense the atmosphere in your workplace just by your tone....
Leadership Lessons From Riding Fire Engines
A NUMBER of years ago, I was part of a citizen fire academy of a local city. I think it’s every kid’s dream to...
5 Reasons Why Great Leadership Matters
Good leaders are driven towards a mission that everyone can get behind. They know how to motivate a team through honesty, transparency, and genuine...
When Leadership Values Don’t Match Company Values, It Can Be a...
True to the core of running a successful business, it's a given that leaders’ actions and behaviors have a significant impact on organizational culture....
How to Find and Keep a Mentor
A mentor is someone with a lot of experience who advises a less-experienced colleague. The one with the limited knowledge is referred to as...
7 Tactics to Teach Millennials to be Top-Notch Sellers
Millenials have changed the structure of workplaces. Many members of the millennial generation have different expectations of what they want out of a career...
5 Quick Tips For Lasting Customer Service
If you attended a party where the host snarled at you, reluctantly offered you a drink, looked past you to greet someone deemed more...
Improving Service is a Journey that can be Engineered
Think of the companies in our world known for outstanding service. One thing is common across these organizations – founders and leaders who have...
Integrity and Courageous Authenticity
While different leadership competency models describe them differently, I find that the capabilities most closely aligned to sustainable performance are integrity and courageous authenticity....
