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Tag: Customer service training

The Hotel Guy – The Ratings Are Out (Scores Galore)

by Alan Campbell, Featured Contributor ACCORDING to travelers who rate hospitality brands in order of classification, it comes down to the best out of 100...

Can Seasonal Employees Still Deliver Great Customer Service?

by Steve DiGioia, Featured Contributor Recently I was asked to teach a customer service training class for the new hires of a ski resort.  The...

The Hotel Guy – Mum’s The Word

by Alan Campbell, Featured Contributor I just got back from a speaking engagement on the west coast. I was a guest speaker for a local...