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Tag: Customer experience

A Fresh, Nuanced Approach to Goal Setting

Introducing “FOFS” Goal-setting is one of those hallowed practices that belong in every leader’s arsenal. We’ve all heard that people who set goals are far...

Every Contact Leaves A Trace

“The earth is hiring and the pay is your legacy.” —Channon L. Alder The first law of forensics is that every contact leaves a trace....

Unique Customer Value

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his...

HR In The Digital Age

Photo Credit Advancements in technology have helped to boost and streamline every area of business. The digital age has well and truly torn up the...

Greatness Matters!

Perfection is elusive. Greatness is inspiring. Don't settle. When you set your sights on greatness you are investing in your team, your customers and...

What CEOs Don’t Yet Know About The Cloud, But Should

Back in 2011, the Harvard Business Review published a piece on the benefits of the cloud. Cloud computing, they predicted, would take over businesses...

Business Ethics 101: Employee Loyalty

The long-term success of any company is heavily dependent on its workforce. This is not something managers and owners dare to dispute conceptually, yet...

Is The Customer At The Heart Of Your Business?

Did you know a typical business hears from only 4% of its unhappy customers --- the other 96% just quietly switch to a competitor?...

Potential Things That Cause Food Startups to Fail, and How to...

Most people know startup businesses have a high probability of failing. However, that poor outcome is sometimes especially true for food-related businesses, because the...

Win New Clients and Keep the Old Ones

Small businesses believe that a terrific product or service that provides a great customer experience will cause them to naturally gain and keep customers....