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Tag: Complaint

Innovation: Government Using Mobile Apps For Civic Engagement

Mobile apps are ingrained in our everyday lives – in and out of work. Every business leader is urging their company to develop and...

Life Is A Gift

“Today before you think of saying an unkind word– think of someone who can’t speak. Before you complain about the taste of your food– think...

Does Your Leadership Reflect Justice?

As the Operations Director for a small county government, I worked closely with our Human Resource (HR) Department on matters of hiring, counseling, and...

Resolving the Conflict Between “Woman” and “Leader”

Women may face more barriers to leadership if there is a perceived conflict between their professional role and their gender. Organisations must detect any...

The Real Face of Unemployment and Underemployment

Brian Perry is a college-educated law clerk who worked at the Providence, Rhode Island-based Lovett, Scheffrin, and Harnett law firm for more than 25...

Turning Sales Professionals Into Sales Superstars

by Greg Witz, Featured Contributor Mind your KDQs Entry: KDQs (Killer Diller Questions) Pronunciation: ki-ler’di-ler’kwes-chens Function: noun Definition: a lighthearted name for a scientific approach that uses profound questioning as...

How To Handle Customer Complaints

When your small business receives a complaint, the natural reaction is for you, as business owner, to feel defensive. Managing most complaints will be...

Step Back – and Learn to “Dance in the Rain”

No matter what challenges you face, understanding the power of gratitude can change your life forever! Don’t stop for the rain…just dance!

CFPB Awash in Mortgage Complaints

The Consumer Financial Protection Bureau is in the complaint business, and business is good. The CFPB received 163,700 consumer complaints in 2013, nearly double...

The CFPB. What Have We Learned?

To date, the Consumer Financial Protection Bureau has not taken any public reverse mortgage-specific enforcement actions. However, with a general consumer complaint database now...