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Tag: Anger Management

How Well Do You Know Your True Boss?

Anyone born as a human being is subject to certain norms, routines, duties, expectations, obligations and conduct suitable to be identified as a human...

Reaction Power: Good Advice for Customer Service in Hotels

Many situations in daily hotel operations teach us power in reacting on anger, disappointment, violence, and so forth; however, the best ability to react...

Forgiveness as a Business Tool

The knee-jerk reaction of too many people in leadership positions when they feel wronged is righteous indignation and the urge for revenge. But one...