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Tag: American Customer Satisfaction Index

My Favorite Story About Giving – “Ride in the Storm”

I'm leading research in behalf of a client and someone brought what is my favorite story about giving to someone in need.  I have...

Unique Customer Value

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his...

Business Ethics 101: Employee Loyalty

The long-term success of any company is heavily dependent on its workforce. This is not something managers and owners dare to dispute conceptually, yet...

Do We Really Need All Those Chiefs?

SKIMMING THROUGH MY daily sources of articles, I noticed one titled “Is it time for a chief customer officer?” With apologies to the author,...

Is Your Ladder of Success Broken?

by Steve DiGioia, Featured Contributor I HAVE FOUND, time and time again, that along the "ladder of success" comes a withdrawal from the front line...

Infographic: Why People Abandon Their Bookings

The travel industry spends billions of dollars every year driving traffic to their websites, yet 81% of visitors leave before completing their booking. SaleCycle...

What Companies Are Consistently Getting Wrong About Hiring

Forbes reports that the average customer satisfaction ranking for companies in America is around 86 percent. The two lowest performing industries, social media and...

Rethinking Customer Satisfaction

A study by Bloomberg Businessweek indicates that customer satisfaction might actually be bad for business. via Rethinking Customer Satisfaction | The Big Picture.