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Tag: Airline

You Are What You Tweet: Harness the Power of Twitter to...

by Jane Anderson, Featured Contributor I’VE READ COUNTLESS ARTICLES and several books discussing the merits and strategies of Twitter use, but this one stands out...

Our Irrational Fear of Flying

How safe is flying? It's still easily one of the safest ways to travel. Public perception has been skewed by recent disasters, such as the...

A Better Way To Find The Best Flights And Avoid The...

Get stuck at the airport last year? You weren’t alone. In 2014, the 6 million domestic flights the U.S. government tracked required an extra...

Smallest Actions – Greatest Returns

It is not enough just to have a great product and sales team. The mystical added-value nugget is already there within your organisation. No...

Grateful for HR Incompetence!

by Carol Anderson, Featured Contributor IMAGINE I feel for my profession when a friend of mine posts this on Facebook! (click to enlarge) Sorry. Forgive the...

How to Use Social Media for Customer Service

Social media can be a very taunting trend. Do I tweet or post? Do I need to respond to every complaint people send my...

Travel Etiquette: Airplane Seat Reclining

There's no surer way to turn a formerly civil group of adults into two bitterly divided, frothing, seething camps than to bring up the...

Managing the Risks of Rewards Programs

Are hospitality and travel companies managing the risks of their rewards programs? Building customer loyalty is a core component of airline and hotel companies’ strategy,...

The 10 Airlines in the $1 Billion Ancillary Fee Club

Spirit Airlines got a higher percentage of revenue, 38.4%, from ancillary services in 2013 than did any of the other 58 airlines around the...

Airbus: The Future of Airline Travel?

Airbus recently patented a system to jam even more passengers into an airplane. They call it "a seating device comprising a forward-foldable backrest." You'll...