At its core, a company is the sum of the talent of its employees. This is especially true in the professional services industry where there’s no manufacturing infrastructure or little software product to fall back on. The success of professional-service companies is determined its staff recruiting and retention, the work force’s institutional knowledge and technical skills and the dedication to customer service.
Given the supreme importance of making the right hire at a professional-services company, focus enormous amounts of time and effort on recruiting.
But companies don’t have to spend huge sums of money on hiring the right people. My company, Endeavor America Loan Services, has built a staff of 180 virtually without spending a dollar on recruiting.