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Sometimes the Skies Really Are Friendly, and Travelers Say Thanks – Businessweek

Right now, someone in America is probably complaining about a flight. Problems and airlines travel naturally together, as with cold and winter or gridlock and Congress. Last year, the U.S. Department of Transportation’s Consumer Protection Division received 9,684 complaints from airline travelers griping about everything from delayed flights to mishandled bags and denied boardings.

via Sometimes the Skies Really Are Friendly, and Travelers Say Thanks – Businessweek.

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