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Solving Problems with Technology Convergence

by Charles Brooks, Featured Contributor

SOCIAL MEDIA, mobility, analytics and cloud technologies are transformational catalysts for communication and transactional relationships. They are rapidly becoming staples to the way people communicate both personally anvirtual-network-technologyd professionally, and therefore carry huge implications for government across a wide range of areas.

Creating IT Futures Foundation, the philanthropic arm of CompTIA, recently published the Federal Technology Convergence Report which identifies the potential impact that converged technologies — social media, mobility, analytics, and cloud (SMAC) — could have on government communication, cooperation, and the ability to address the nation’s most significant issues.

The report defines convergence as a phenomenon that occurs when individuals use SMAC technologies to communicate, cooperate, and solve big problems. The 2013 Boston marathon bombing provides interesting insight into the power of convergence and the collective intelligence that can be gathered when SMAC is used cooperatively.

During the Boston marathon bombing, SMAC convergence specifically enabled the following:

  • Social interactions generated valuable data about the attack (specific timing of events, pictures, video, etc.)
  • Mobile technology made computing and reporting pervasive throughout the venue
  • Analytics were used to spot patterns and gain new insights
  • Cloud infrastructure from social media sites and the Boston Globe automatically scaled to accommodate the influx of data

It’s a powerful testament to the influence these technologies bring when used collectively. The same concepts can be applied to government operations and its approach to problem solving.

Consider the following to amplify communication and increase collaboration between citizens and their government to improve operations.

  • A universal commitment to linking data across agencies, including digitizing records, will enhance a government’s ability to engage and serve the public and lead to a “smarter government.”
  • Information accessibility and assurance are key components required for the interoperability of convergence technologies across agencies.
  • CIOs across all agencies will need to be part of national strategy based upon best commercial practices for digital government. Knowledge management will be especially important for the procurement and acquisition of best practices.
  • Convergence by its nature requires collaboration and transparency that will allow for more rapid access to data and increased citizen involvement.
  • Creating an ecosystem roadmap of potential private-sector partners capable of providing products and services for converged technologies will be indispensible for success.
  • Customer service will play a key role in facilitating adaptability and informed usage by both government and the private sector.

SMAC are already pervasive forms of communication and extremely effective when used collaboratively to address an issue. And we’ve only tapped the surface. Social media, especially LinkedIn, is set to become a mainstream platform for public and private sector collaboration. Data mining and predictive analytics will be fundamental to the effective implementation of convergence technologies and the cloud will be increasingly important for pooling resources and information distribution.

Technology convergence is already dramatically impacting how government entities operate today and will become even more critical in the future. It’s one of today’s most effective and efficient approaches to problem solving.

Editor’s Note: This Article originally appeared on XeroxBlogs and is featured here with permission.


Chuck Brooks
Chuck Brookshttps://www.brooksci.com/
CHUCK is the Principal Market Growth Strategist, Cybersecurity and Emerging Technologies for General Dynamics Mission Systems. Chuck’s a preeminent thought leader on cybersecurity and emerging technologies. LinkedIn named Chuck as one of “The Top 5 Tech People to Follow on LinkedIn” out of their 500 million members. He is also an advisor to LinkedIn on cybersecurity and emerging technology issues. Chuck has published more than 150 articles and blogs on cybersecurity and technology issues and is a frequent featured speaker at conferences. Chuck has also judged five Government Security News Homeland Security Awards.[su_spacer] In both 2017 and 2016, he was named “Cybersecurity Marketer of the Year by the Cybersecurity Excellence Awards. Chuck’s professional industry affiliations include being the Chairman of CompTIA’s New and Emerging Technology Committee, and as a member, Electrical and Electronics Engineers IEEE Standards Association (IEEE-SA) Virtual Reality and Augmented Reality Working Group. He is on the Advisory Board, Center for Advancing Innovation, and has also served as a Technology Partner Advisor to the Bill and Melinda Gates Foundation.[su_spacer] Chuck has served in government at The Department of Homeland Security (DHS) as the first Legislative Director of The Science & Technology Directorate at the Department of Homeland Security. He served as a top Advisor to the late Senator Arlen Specter on Capitol Hill covering security and technology issues on Capitol Hill. Earlier in his career, he served a Special Assistant of the Director of Voice of America.[su_spacer] He also was an Auxiliary Police Officer for Arlington County , Virginia. Chuck was also an Adjunct Faculty Member at Johns Hopkins University where he taught a course on Homeland Security and Congress. He has an MA in International relations from the University of Chicago, a BA in Political Science from DePauw University, and a Certificate in International Law from The Hague Academy of International Law.
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