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Shift in Hotel Retail Impacts Revenues and Profits

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BY BIZCATALYST 360°

Hotels provide retail operations primarily for guest convenience and satisfaction, and are, in general, only a small part of total hotel revenue.

Of the properties in the Trends® in the Hotel Industry database of PKF Hospitality Research, LLC (PKF-HR) that reported retail sales and expenses, retail sales made up just 0.9 percent of total hotel revenue in 2012.

Retail operations vary greatly depending on the type of hotel. The retail department at large full-service, resort and convention hotels often includes clothing stores, gift shops and newsstands.

via Shift in Hotel Retail Impacts Revenues and Profits. – Thursday, 27th March 2014 at 4Hoteliers.

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