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Seeing Returns – Building Loyalty at Hotels Through Digital Customer Experience

It’s amazing how, in a few short years, smartphones have changed the way businesses interact with us— bringing us better service and more convenience in our everyday lives.

At MCD, we’re interested in companies with significant opportunities to better leverage digital (especially mobile devices) to increase customer satisfaction. In this report, we focused on one such industry: hotels.

via Seeing Returns – Building Loyalty at Hotels Through Digital Customer Experience. – Wednesday, 23rd April 2014 at 4Hoteliers.

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