Resolving Reactive Behaviour To Restore Trust

Comments, situations, and personalities trigger us all. Our response is quick, decisive and closed. These triggers are often so instinctual that we don’t even question whether our reaction is rational or appropriate. We are operating on the level of beliefs, attitudes, and emotions.

While we may not question the validity of our response, it can easily trigger a reaction in others. When we are triggered, relationships easily become tentative and trust is eroded. These reactions are part of being human. Although we know the importance of forgiveness and reconciliation to restore trust, we often do not feel forgiving.

We often speak of forgiveness and reconciliation to restore trust. We often vow to never repeat our reactive behaviour. We often feel remorseful for actions that damage relationships. Yet events trigger the exact response. The pattern repeats.

So what do we do? Cognitively and logically we can create an action plan. But trust is neither cognitive nor logical. Trust is emotional and irrational. It is a feeling. Until we resolve the triggers to feelings frozen in hurt, anger, and fear, it is difficult to feel trust.

Building trust is not done at a cognitive level but rather at an emotional level. Trust is energetic and words have the power to shift energy.

Dr. Willem Lammers, the founder of Logosynthesis®, has developed a profoundly compassionate philosophy supported by a simple technique to shift the feelings that limit our ability to trust. Through a guided process, we are able to identify the perceptions that trigger our quick, instinctual response. Using the power of words, we are able to shift these frozen perceptions. As the trigger is deactivated, we no longer react. As our quick, closed mannerisms make way for a more open and engaging approach, we are able to better engage in relationships. We are more calm and thus, others sense this calm and are better able to engage.

We have many unique triggers. We hold images, sounds and other sensory perceptions based on past experiences and cultural backgrounds.  Our work is to notice our own reactive behaviours as they arise. We can then follow a simple technique to resolve each trigger. When the trigger is resolved, it does not reappear. There are layers to our response but it is part of a journey to resolve habitual patterns of behaviour. When we embrace the power of words to shift energy, the work becomes fast and effective.

The work results in a subtle yet profound shift to resolve reactive behaviour to restore trust.

Cathy Caswell
Cathy Caswell
CATHY is president of The Healthy Living Plan Inc. and holds an Executive Masters of Business Administration. She has managed a successful corporate career in marketing and sales. In 2013, she encountered Logosynthesis®, a guided-change method developed by her cousin, Dr. Willem Lammers. With curiosity and intrigue, she has been training in the method and exploring application as a tool for both personal and leadership development. Her work is to share the philosophy and the method to help individuals and organizations to build resources by neutralizing reactive behaviour and creating space for more constructive working relationships, especially in diverse, dynamic environments.


    • Many people don’t recognize their reactions. Being able to note our reactions is key. Using this information to resolve the trigger is transformational.

      I find this work so interesting because rather than focusing on avoiding or changing the situation, we simply resolve the trigger.



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