‘RESILIENCY’ IS ONE OF THOSE WORDS, when used in the context of people and workforces, which tend to sound a little touchy-feely/HR-department-ish and the kind of thing that you can safely ignore. However, the truth is that resilient employees, and a resilient workforce, are crucial to a successfully innovative organization. The more resilient your employees, the more likely you’ll be able to implement new strategies effectively and efficiently.
Resiliency doesn’t just happen. It’s built over time, and while individuals can help themselves become more resilient, it’s more effective if they are supported by their managers and by the organization as a whole.
Assessing resiliency can be an important part of the change management process – but ideally needs to happen well before any change is implemented. In this day and age of constant change, it can happen at any time – before, after or during a change.
Characteristics of resiliency
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Research shows that resilient individuals display specific characteristics. Though not all experts agree on every characteristic, the four which are most commonly cited are the following:
[message type=”custom” width=”100%” start_color=”#F0F0F0 ” end_color=”#F0F0F0 ” border=”#BBBBBB” color=”#333333″] Sense of purpose: Studies show that people with a sense of purpose in their life can use that as a stabilizer in times of change. Having a sense of purpose helps people manage through disruptions more effectively because it provides a context or perspective for change. It’s not uncommon for people to get so involved in the day-to-day activities of their job that they forget why they chose or loved it in the first place.[/message][su_spacer]
As a company, your employees’ sense of purpose can be found in the company’s vision and mission statements. Vision and mission statements are designed to give context and meaning to the work every employee does. Although having meaningful vision and mission statements can’t guarantee resiliency at the individual level, it can help to provide the context and perspective that can contribute to employees’ sense of purpose.
Ask yourself: Are our vision and mission statements meaningful? Are they known throughout the organization? Do people understand them? Most importantly, do your employees believe in the vision and mission of the company?
[message type=”custom” width=”100%” start_color=”#F0F0F0 ” end_color=”#F0F0F0 ” border=”#BBBBBB” color=”#333333″] Feeling in control: People who feel in control of themselves and their world are more confident as they move through change. A change may make you feel temporarily out of control, but you’re able to return to that state. However, when we’re not in control, we feel unsettled, which may lead to lower productivity and effectiveness. And in that state, any disruption will heighten the feeling of being out of control.[/message][su_spacer]
At an organizational level, maintaining an environment in which people feel in control of their work lives is key. An organization that encourages people to control their success, and gives them the tools and support they need, is a resilient organization. As you assess Control in your organization, ask yourself: As a company, do we encourage people to take responsibility for their own success – and then allow them to do it? Many companies tell employees they are accountable or responsible, but then don’t give them the tools or support they need to be successful. A mixed message will undermine the organization’s resiliency.
Teaching employees to be their own guides during change is one way of building feelings of control. When employees have the tools to create their own map of a change, they can build on their own feelings of control – and, as a result, resiliency. A ‘map’ is basically a way for them to answer some very simple questions: What is the change, how does it relate to our current business, what will I do differently, what will my team do differently as a result, what other parts of the company are affected, what opportunities do I see?
For most people, once they know the answers to these questions, they can begin to manage through the change successfully. More questions will come up and people’s need for control won’t go away, but at least they’ll understand how the change will affect them.
[message type=”custom” width=”100%” start_color=”#F0F0F0 ” end_color=”#F0F0F0 ” border=”#BBBBBB” color=”#333333″]Positive outlook: Optimism is very helpful when managing through change successfully and efficiently. An important component of having a positive outlook is not to ignore the potential downsides of a situation – but not to ignore them, either. Some people are naturally optimistic; others are naturally pessimistic but can learn how to have a positive outlook. Resilient people not only focus on opportunities that can emerge from change, but can see themselves taking advantage of those opportunities – and succeeding. [/message][su_spacer]
As a company, negativity plays a big role in the level of resiliency. At the individual level, that’s called ‘negative self-talk’. At the organizational level, that’s the ‘never good enough talk’. An organization that always pushes for high achievement may fall into the trap of never being satisfied with the current level of performance. While it’s good to strive for high achievement, many organizations forget the importance of rewarding and celebrating the current high performance before moving on to the next set of goals. Employees who work extremely hard and exceed their goals, only to be told that their performance is ‘adequate’ start to believe that they’ll never be good enough – which can undermine even the most positive employee’s optimism, which in turn undermines the organization’s resiliency.
[message type=”custom” width=”100%” start_color=”#F0F0F0 ” end_color=”#F0F0F0 ” border=”#BBBBBB” color=”#333333″] Physical and spiritual well-being: It’s a well-known fact that stress takes a terrible toll on humans both physically and emotionally. It’s very hard to be resilient if you’re physically and emotionally exhausted. Resilient individuals recognize the importance of this and make a concerted effort to balance their lives with enough rest, time away from work, exercise and healthy foods. Organizations can build the well-being of their workforce by encouraging and allowing for work/life balance.[/message][su_spacer]
Now, it isn’t the role of the company to play ‘mother’ and get everyone to eat right and exercise. However, providing healthy food in the cafeteria, encouraging exercise via gym facilities or memberships – these things can play a role in the way the organization affects its employees.
A company president who is known to check and send email until 1am, 7 days a week and praises people who consistently work 12 hours a day is sending a clear message: Work/life balance is neither important nor possible for employees. But work/life balance is a business issue: Overworked, burned-out employees aren’t resilient (and often aren’t productive, either). A company that needs to change and grow can’t accomplish much if they don’t have resilient employees – and that affects the bottom line.
Resilient individuals can take care of themselves, which helps them move through each change or disruption with ease – and organizations can benefit greatly from that. It’s important for a company to pay attention to the resiliency of their workforce as part of the strategic planning process. After all, you can make all the plans you want, but if your employees aren’t sufficiently resilient to carry them out, you won’t succeed.