While many hotel reservations and front desk training programs focus on converting inquiries into bookings, it is also important to train these teams on proven techniques for quoting rates effectively. Here are a few tips from our KTN training programs to share at your next meeting.
Don’t automatically ask callers if they qualify for discounts. Many reservations and front desk agents are still routinely asking if the caller is a member of discount programs such as AAA or AARP as part of their initial questioning. This approach leads to unnecessary discounting and also potentially causes a price objection when the caller does not have these affiliations.