People Always Watch The Leader

I read all of Mark Miller’s other books prior to his new release, Leaders Made Here. What he writes about comes from his experience and more importantly from his deeply personal values that create the culture under his leadership. In this guest post, originally published on Mark’s website,, he talks about how important solid values are and how to make them your lifestyle.

If you’re a leader . . . you are being watched.

People always watch the leader – whether you want them to or not. What are they looking for? Fundamentally, people are watching the leader for clues – clues regarding what’s important to the leader and clues to determine if the leader is trustworthy.

The good news is that leaders can take a quantum leap forward on both fronts simultaneously if he or she is willing to embrace the final practice of great leaders – Embody the Values.

When we do what we say we’re going to do, when we walk the talk, this builds trust and confidence in our leadership. When we fail to Embody the Values, we erode or destroy our opportunity to lead. As leaders, we must be adept at building trust.

3 Steps to Embody the Values

Know your values. What are the beliefs that you want to drive the behavior of your organization? You need a short-list, 4 – 6 would be best. You want these values to be an active filter for decision making and action in your organization. If the list is too long, it will be nothing more than the short-lived product of the last off-site leadership retreat.

Share your values. People ask me if you can build a great organization without stated values. You certainly can. But, why would you want to make leading harder than it already is? If you don’t tell people what’s important, they will guess – and they may guess wrong.

Live your values. This is the part that matters most. If you are going to say something is important, you’d better be ready to live like you mean it. If you don’t, you’d be better off keeping quiet about your values. People always watch the leader. If we are consistent in our attempts to live our values, we can build trust and confidence in our leadership.

Nothing shapes a culture faster than a leader who is willing to tell people what’s important and living like you mean it.                                                      


Mark Miller is the best-selling author of 6 books, an in-demand speaker and an executive at Chick-fil-A. His latest book, Leaders Made Here, describes how to nurture leaders throughout the organization, from the front lines to the executive ranks and outlines a clear and replicable approach to creating the leadership bench every organization needs.


Jane Anderson
Jane Anderson
JANE’s professional experience is scattered across industries from financial services and insurance to engineering and manufacturing. Jane sees her background in writing and editing website content as the foundation to her current love of social media. Being an avid reader, meticulous note taker and lifelong learner has fostered her natural pursuit of sharing her world through writing. Reading books and summarizing content started as a hobby and has since grown to be a major part of her vocational experience. Jane says, “Authors pour their heart and soul into writing their book. When I write a review, it’s with intent to celebrate the book and promote the author.” Jane claims to be 'the best follower you'll ever want to meet' and has been repeatedly called servant leader, eternal cheerleader, social media evangelist, and inspirational go-to person. Jane is a contributing author to the inspiring book Chaos to Clarity: Sacred Stories of Transformational Change.

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    • Larry, you have identified the most important element in civilization, not just business. Trust! If course credibility is builds trust, but without trust, you’re right. It’s just noise.Thank you for taking time to read and respond.

  1. Great points. There is also added strength in this is when a memorable story is told that allows people to visually see and articulate those values. There was one executive that could get you even to “taste” the vision.