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Optimizing Your Training Dollars

Service is at the core of a hotel business. Notwithstanding a grand lobby, spanking new guest rooms and sparkling restaurant outlets, customers are drawn to a hotel principally based on the service quality and standards they experience. It is almost an emotional experience to feel at home in your hotel and this triggers repeat patronage. Without a customer focused training strategy effectively executed, a hotel cannot survive for long. But utilizing training dollars in your budget to produce a sharply focused service culture is a totally different kettle of fish.

via Optimizing Your Training Dollars, by S. Lakshmi Narasimhan.

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